Member Feedback is extremely important to the operation of the Arena. In order to provide high quality service we need to continually identify what members think about the various facilities and services and try to improve these facilities and services in line with member needs.

There are several ways in which the Arena gathers information from members: 

1. Surveys/Questionnaires - we regularly ask members to complete questionnaires to let us know what they think of specific facilities or services. This website will be used as another means of eliciting your feedback by way of online surveys.
2. Member Focus Groups - we hold regular Member Focus Groups here at the Arena. We invite you to join us for an group discussion over a cup of coffee. The sessions are facilitated by one or two Mardyke Arena staff members and the tone is casual and informal. We find that these focus group sessions are invaluable to us and give our members a chance to air their views in a friendly setting.
   Please Click Here to let us know if you would be interested in attending one of our Members Focus Groups
3. Customer Comments - our Customer Comment cards are available at the Duty Manager Desk beside the pool window in the Reception area. We encourage members to communicate any issues/requests/opinions on these Comment cards and post in the comment box on the wall to the RHS of the pool window. All comments are reviewed by the management team and responded to when requested. A customer complaint form is also available Should you wish to make a complaint please speak with a Receptionist who will contact a Duty Manager for you. The Duty Manager will then complete the form with you and forward to the Management Team who will review your complaint and respond to you.
4. Verbal/E-mail Comments - Please feel free to speak with any member of Arena staff about any issues you may have. Alternatively you may also e-mail a comment to the Arena:
   Click Here to E-mail Comment

Customer Feedback Policy

The Arena management and staff recognise fully how valuable your feedback is to the business. The policy with respect to Customer Feedback is summarised as follows:-

All feedback is:

• taken seriously
• communicated to all relevant staff members
• acted upon wherever possible

Surveys and Questionnaires are designed and analysed:

• without bias
• with "user-friendliness"
• with the aim of improving service

 Member Focus Groups are designed to:

• provide a forum for 2-way communication between the Arena and Members
• allow member opinions to be aired openly

 Customer Comment Cards are intended to be used:

• for Members to communicate any/all issues or suggestions
• for Members to log their comments quickly/easily as issues arise
• for Members to request facilities/services/programmes which are not yet available