Quality Service at the Arena
The Management and Employees of the Arena are committed to the provision of high-quality service, programmes and facilities to all members.
It is our primary aim that when you visit the Arena you consistently enjoy safe, clean and pleasant facilities and have access to a wide range of equipment, programmes and services - all of this delivered by professional and friendly staff.
There are several ways in which we try to accomplish these objectives:
- Maintaining a practical and customer-oriented Quality Management System
- Designing facilities and programmes with the customer foremost in mind
- Anticipating what our members will need going forward
- Listening to our members, actively seeking their opinions and acting upon their service improvement suggestions wherever possible
- Seeking accreditation to internationally recognised standards through our "Driving for Excellence" Initiative