COVID 19 Updates
Updated Friday 3rd July 2020 at 17:00
Important Information on the Reopening of the Mardyke Arena UCC
The Mardyke Arena UCC will re-open on Monday 13 July and we are currently busy preparing for this date.
We have compiled a frequently asked questions e-publication to inform you of the changes and control measures that will be in place upon return.
We hope you find this publication beneficial and should you have any further queries we have set up a dedicated free phone number 1800 490 475, which will be in operation from Monday 6th July.
We look forward to welcoming you back soon.
Updated Thursday 25th June 2020 at 09:00
Following the Government announcement on Friday 19th June and review of operations, the Mardyke Arena UCC will now reopen on Monday 13th July.
Our facilities may only be used by our members by pre-booking time slots online, with our Mardyke Arena UCC App, available to download via iTunes or Google Play Store. Walk-ins will not be possible.
We have carried out significant changes and we are sure that you will be enthused with these changes.
We look forward to welcoming you back.
Please see below some important information regarding membership and programmes.
Direct Debit memberships
We will freeze all direct debit memberships- no payments will be taken until we reopen. We will continue to update customers as more information becomes available about future months.
On the centres reopening, we will ensure that the time lost between 12/03/20 and 31/3/20 are appropriately balanced.
Up front memberships
We will freeze all up front memberships- we will ensure that the time lost from 12/03/20 until the end of the membership/or the centre reopening (whichever is sooner) will be added back on.
All children swim lessons and adult lessons will automatically be frozen. We will contact you in due course regarding make up classes or refunds.
We are getting in touch with all remaining birthday party customers who are due to visit in the coming few weeks to organise a refund.
Multi Activity Camps
All customers for Easter Camps should have received a refund. In light of current circumstances our Summer camp programme is suspended for 2020.
Arena Clinic Appointments and Programmes
Where possible we will endeavour to facilitate some Clinic programmes via our digital platforms. Our clients are welcome to get in touch by emailing the firstname.lastname@example.org and one of our Chartered Physiotherapists will follow up with you.
GP Referral Customers
All existing customers have been contacted to cancel appointments. Once the centre reopens, we hope to be back in touch to reschedule reviews and appointments.
Check out our timetable for customers to join us online for fitness classes led by our Fitness Class instructors - we do hope you can join us and continue to keep active. Aside from the physical benefits, joining our online community and participating in exercise will be a benefit to mental health and wellbeing.
Wishing our customers all the very best during this difficult time, we will miss you dearly and we look forward to reopening and welcoming everyone back when it is safe to do so.
Please email the relevant departments, if needs be:
Children's Activities Kelly Cotter email@example.com
Clinic Services Katie or Maeve firstname.lastname@example.org
Membership Emma or Grace email@example.com