COVID 19 Updates
Updated Wednesday 6th May 2020 at 17:00
Statement from Mardyke Arena UCC
Following the Government’s update regarding additional public health measures, the Mardyke Arena UCC will remain closed until August 2020.
We understand that this decision will result in inconvenience and disappointment for staff and members alike.
Please see below some important information regarding membership and programmes.
Direct Debit memberships
We will freeze all direct debit memberships- no payments will be taken until we reopen. We will continue to update customers as more information becomes available about future months.
On the centres reopening, we will ensure that the time lost between 12/03/20 and 31/3/20 are appropriately balanced.
Up front memberships
We will freeze all up front memberships- we will ensure that the time lost from 12/03/20 until the end of the membership/or the centre reopening (whichever is sooner) will be added back on.
All children swim lessons and adult lessons will automatically be frozen. We will contact you in due course regarding make up classes or refunds.
We are getting in touch with all remaining birthday party customers who are due to visit in the coming few weeks to organise a refund.
Multi Activity Camps
All customers for Easter Camps should have received a refund. In light of current circumstances our Summer camp programme is suspended for 2020.
Arena Clinic Appointments and Programmes
Where possible we will endeavour to facilitate some Clinic programmes via our digital platforms. Our clients are welcome to get in touch by emailing the firstname.lastname@example.org and one of our Chartered Physiotherapists will follow up with you.
GP Referral Customers
All existing customers have been contacted to cancel appointments. Once the centre reopens, we hope to be back in touch to reschedule reviews and appointments.
Check out our timetable for customers to join us online for fitness classes led by our Fitness Class instructors - we do hope you can join us and continue to keep active. Aside from the physical benefits, joining our online community and participating in exercise will be a benefit to mental health and wellbeing.
Wishing our customers all the very best during this difficult time, we will miss you dearly and we look forward to reopening and welcoming everyone back when it is safe to do so.
Please email the relevant departments, if needs be:
Children's Activities Kelly Cotter email@example.com
Clinic Services Katie or Maeve firstname.lastname@example.org
Membership Emma or Grace email@example.com