Mardyke Leisure (UCC) DAC T/A Mardyke Arena UCC Privacy and Data Protection Policy Update Effective Date: 12^th May 2025

1. Introduction

Mardyke Leisure (UCC) DAC T/A Mardyke Arena UCC (“we”, “our”, “us”) is committed to protecting the personal data of our customers, members, staff, and website users in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and University College Cork’s (UCC) data protection policies.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights regarding this information.

2.Who We Are

Mardyke Leisure (UCC) DAC T/A Mardyke Arena UCC is a subsidiary of University College Cork (UCC). Our services include fitness facilities, classes, training, memberships, children’s programmes, and events.

3.What Data We Collect

We may collect the following categories of personal data:

Name, date of birth, gender, contact details
Membership and attendance records
Payment and billing information
Health and medical declarations (where necessary)
CCTV footage for security purposes
Marketing preferences and communication history
Website usage data (cookies and analytics)

4.Legal Basis for Processing

We process your data on one or more of the following lawful bases:

Contractual necessity: to provide you with services you have requested
Legal obligation: to comply with legal and regulatory requirements
Consent: for specific purposes such as marketing (see Section 9)
Legitimate interests: to operate and improve our services, ensuring safety and efficiency.

5.How We Use Your Data

We use your personal data for the following purposes:

Managing memberships and bookings
Communicating important service information
Ensuring safety and well-being while using our facilities
Processing payments and handling billing issues
Improving our services and website
Sending marketing communications (only where consent has been given)

6.Data Sharing

We may share your personal data with:

Authorities where legally required
Insurance companies or health professionals (where applicable)

All data processors are contractually obligated to protect your information and act in compliance with GDPR.

7.Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are used to ensure data protection.

8.Data Retention

We retain your personal data only as long as necessary for the purpose it was collected and in line with UCC’s data retention policy and other statutory requirements. After this period, data is securely deleted or anonymised.

9.Marketing Communications

We will only send you marketing emails, newsletters, or updates about events and offers if you have explicitly opted in. You can manage your preferences or unsubscribe at any time using the link provided in our communications or by contacting us directly at info@mardykearena.ucc.ie

Marketing Consent By ticking the marketing consent box on our forms or website, you agree to receive communications from Mardyke Arena UCC related to our services, events, promotions, and news.

Operational Updates
Please note: If you are a Mardyke Arena UCC member, you will receive essential emails relating to operational updates. We reserve the right to contact you regarding service notices or important facility information. These are not marketing messages, and no promotional content will be sent without your explicit consent.

10.Your Rights

Under the GDPR, you have the following rights:

Right to access your data
Right to rectify inaccurate data
Right to erasure (‘right to be forgotten’)
Right to restrict processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making

To exercise your rights, contact our Data Protection Officer at: dpomardyke@ucc.ie

11.Security Measures

We use appropriate technical and organisational measures to protect your data, including secure servers, encryption, access control, and regular data protection training for staff.

12. Cookies and Website Usage

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy mentioned below.

13. Changes to this Policy

We may update this policy periodically. The most recent version will always be available on our website. We will notify you of any significant changes.

14. CCTV Policy

To ensure the safety and security of all patrons and staff, Mardyke Arena UCC operates a Closed-Circuit Television (CCTV) system throughout its premises. The use of CCTV is justified to protect the building, assets, and information, promote health and safety, deter and detect crime, and assist in investigating security incidents.

Our CCTV system operates 24/7 and is maintained by authorised personnel. Access to CCTV footage is strictly controlled, and data is retained for 30 days, with some exceptions as required by law.

For more detailed information, including your rights regarding CCTV data, please review our full CCTV Policy here.

15. Contact Us

If you have any questions or concerns regarding your personal data or this policy, please contact us:

Email: info@mardykearena.ucc.ie
Address: Mardyke Arena UCC, Mardyke Walk, Cork, Ireland

Cookies Policy

Cookies used

Controlling your cookies

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